Kochi Bay

Privacy Policy for Kochi Bay

Last updated: 23/11/2023

1. Introduction
Welcome to Kochi Bay. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and protect information when you visit our website (kochibay.co.uk) or use our services.

2. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details
- Delivery address
- Order history and preferences
- Payment information
- Email communications
- Phone number for order updates

3. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Send order confirmations and updates
- Communicate about promotions and special offers
- Improve our services and menu
- Respond to your inquiries
- Send important notices about our service
- Maintain security and prevent fraud

4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Delivery partners (to complete your order delivery)
- Payment processors (to process your payments)
- Service providers (for website hosting and maintenance)

5. Data Security
We implement appropriate security measures to protect your personal information, including:
- Secure SSL encryption
- Regular security assessments
- Limited staff access to personal data
- Secure data storage systems

6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time

7. Cookies and Tracking
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookie settings through your browser preferences.

8. Marketing Communications
With your permission, we may send you:
- Special offers and promotions
- New menu items
- Restaurant updates
You can opt-out of these communications at any time.

9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page.

11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: preston@kochibayuk.co.uk
- Address: 69 New Hall Lane, Preston, UK
- Phone: +447984369352

12. Compliance
This Privacy Policy complies with UK data protection laws, including GDPR requirements.